D I S C L A I M E R
I N T R O D U C T I O N
SUNLAND GROUP LIMITED and its related entities (Sunland Group, The Lanes, we, us) are committed to protecting your privacy. Sunland Group takes all reasonable steps to comply with the Australian Privacy Principles set down by the Privacy Act 1988 (Cth) (“Privacy Act”) with respect to the collection, use, disclosure and security of, and access to, personal information.
C O L L E C T I O N
Type of collection
We may collect and hold personal information that can identify you that is necessary in order to conduct our business or communicate with you. The personal information collected by Sunland Group depends on your interaction with Sunland Group.
The kinds of information we typically collect include name, address, contact details (like phone numbers and email addresses) as well as electronic information from your use of our website (see further below).
Purpose of Collection
Generally, we will collect, use and hold personal information if it is reasonably necessary for or directly related to the performance of our functions and for the purposes of:
Marketing and promotion of our projects;
Acquiring goods, services and information;
Facilitating Sunland Group’s internal business operations;
Monitoring, auditing, evaluating and analysing Sunland Group’s products and services and customer needs in order to develop its business;
Fulfilling any legal or regulatory requirements; and
Dealing with complaints or queries.
Method of collection
Personal information will generally be collected by us directly through use of any of our standard forms, websites, telephone conversations or other forms of communication with us. We do not consider email as a secure form of communication and endeavour to collect personal information through other means wherever possible. There may, however be some instances where personal information about you may be collected indirectly. Sunland Group will usually notify you about these instances in advance or where that it is not possible, as soon as reasonably practicable after the personal information has been collected.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Sunland Group may use technology to track the patterns of behaviour of visitors to our websites. This can include using a “cookie” which would be stored on an individual’s browser. An individual can usually modify their browser to prevent this occurring. The information collected in this way can be used to identify an individual unless browser settings are modified.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
U S E A N D D I S C L O S U R E
Generally, we only use or disclose personal information about individuals for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
(a) our related entities to facilitate our and their internal business processes;
(c) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
S E C U R I T Y
Precautions are taken to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure. Personal information which is no longer required for business purposes or by law will be de-identified, hard copies will be securely destroyed and soft copies will be permanently deleted from Sunland’s computer systems.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Your personal and sensitive information will be stored in servers located in Australia, and maybe stored in servers located in or transferred to third party service providers in the United States for the purposes set out above.
A C C E S S
You may access the personal information held about you by making a written request and on verification of your identity. We will try to acknowledge the request within 14 days of its receipt, and to provide access to the personal information within 30 days. Sunland Group may charge a reasonable fee for providing access to your personal information (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to personal information or at any other time, you believe that the personal information held by Sunland Group is inaccurate, incomplete, or out of date, please notify Sunland Group immediately. We will take steps to correct the personal information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless if would be unreasonable to provide those reasons).
P R I V A C Y C O M P L A I N T S
If you believe that the Sunland Group, The Lanes or any of its subsidiaries have not dealt with your personal information in accordance with the Australian Privacy Principles in the Privacy Act (or any amendments), you may lodge a privacy complaint. Please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the federal Information Commissioner.
Privacy complaints made to the Sunland Group must:
Be in writing
State an address of the complainant to which notices may be forwarded under the Privacy Act
Provide certified identification
Give particulars of the act or practice the subject of the complaint.
Privacy complaints need to be marked PRIVATE AND CONFIDENTIAL and addressed to:
POST: The Privacy Officer EMAIL: firstname.lastname@example.org
PO Box 1301
SURFERS PARADISE QLD 4217
O P T O U T / U N S U B S C R I B E
You may request that your details be removed from Sunland Group’s marketing list at any time by using the unsubscribe link- unsubscribe @sunlandgroup.com.au in any email Sunland Group may send, or by contacting the Sunland Group Head Office on 07 55 643700.
Sunland Group’s contact details for any issues relating to personal information and this policy are
The Privacy Officer
Sunland Group Limited
PO Box 1301
Surfers Paradise QLD 4217
Telephone: 07 55 643700
Facsimile: 07 55 643777
M O R E I N F O R M A T I O N
For more information about privacy in general, you can visit the federal Information Commissioner’s website at www.oaic.gov.au.